Complaint Procedure

At All for Finance, we strive to provide excellent service. Nevertheless, it may happen that you are not satisfied with something. In that case, we would like to hear from you. We take every complaint seriously and treat it carefully, independently and confidentially. Below we explain how you can file a complaint and what you can expect from us.

1. What do we mean by a complaint? A complaint is any written expression of a customer’s dissatisfaction with our services that requires a response from our organization.

2. How can you file a complaint? You can submit your complaint by e-mail or post. Please include at least your name, contact details, a clear description of the complaint and – if applicable – the name of the employee or service to which the complaint relates.

By email: info@allforfinance.nl
By mail:
All for Finance t.a.v. Klachtenfunctionaris
Amsterdamseweg 510
1181 BX Amstelveen

3. What happens after you file a complaint?

You will receive confirmation of receipt within 5 business days.
Your complaint will be handled by our complaints officer. This officer is independent and not involved in the original service to which the complaint relates.
You will receive a substantive response within 15 working days. If the investigation requires more time (for example, in the case of complex complaints), we will inform you and apply a maximum processing time of 3 months.
We use the four-eye principle in handling if possible, so that there is always a second review.

4. What if you disagree with our response? If you are still not satisfied after our response, you can, if you are a consumer, submit your complaint to the Financial Services Complaints Institute (Kifid).

Kifid details:
Website: www.kifid.nl
Postal address: P.O. Box 93257, 2509 AG The Hague
Please include your file number and our AFM number in correspondence: 12041683.

Note: Are you an entrepreneur or self-employed person? Then in many cases you cannot use Kifid. In that case, we will work with you to find a suitable solution, possibly through arbitration through the Dutch Arbitration Institute (NAI).

5. What do we do with your complaint internally?

We record your complaint in our internal complaint register.
Your complaint will be kept for a period of at least 1 year.
Your complaint will be included in our annual evaluation of customer satisfaction and quality improvement.

Questions?

Feel free to contact us at info@allforfinance.nl or by phone at 020 345 8715.

Last updated: June 2025